Best Manufacturing Industry

Microsoft Dynamics CRM

The relationship & intuitive UI helps the user to have a 360 degree of customer view perspective. The social features and team collaboration features help the users to stay close to each other and increase productivity. Dashboard and reporting are integral parts of analysis to measure performance and gain new target & business insight. Activities are tracked, history are stored, plans are scheduled, everything are centralized in one database.

Expertise

Sales

  • Lead nurturing & Opportunity management
  • Pricing, quote, order & invoice management
  • Goal & target management plus sales performance analytics
  • Account, contact & competitor management
  • Product families & properties, cross selling & up selling
  • Sales activities, tracking & schedule plus sales team collaboration

Marketing

  • Marketing target segmentation
  • Multi-Channel campaign management
  • Marketing & promotion activities
  • Lead management
  • Marketing actions analytics
  • MS Dynamics marketing connector availability

Service

  • Case registration, management & auto-routing
  • Cross-channel customer service
  • Customer service performance analytics
  • Service scheduling
  • Knowledge base, article sharing & publishing
  • Self-service portal & service agent enablement

Analytics

  • Pre – built and customized Dashboards
  • Pre – built and customized reports
  • Metrics
  • Drill down data
  • Extensive calculations
  • Reports sharing & decision making

Integrations

  • ERP
  • Sharepoint
  • Office 365
  • Power BI
  • Exchange
  • One Note
  • Yammer
  • Outlook
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